Over the last 10 years, the majority of my nutrition and strength coaching has been online.
Since the COVID19 pandemic, I've talked to many friends and colleagues that are desperately trying to transition their businesses online.
There's been tons of trial and error, so I'm hoping these three tips ease anyone trying to make the transition to online coaching:
1. Ask good questions and ask them in advance:
You can't ask a client to update you and be surprised when they contact you back with a wall of text.
If you don't want them to over describe what is going on, ask better questions.
If you want to make sure you have the answers before you sit down to create a plan, design systems to capture this in advance.
There is nothing worse than coming up with a plan, sending it off and then realizing it needs to be entirely re-worked because of what the client has going on.
2. Teach them perspective
It's only human to question when you start something new - but if you can shift your clients effort and attention on the big picture, they'll focus on the big picture.
Instill confidence within your clients that what they are doing is going to take care of most their progress, and other matters can wait.
3. Be human
Just because you are running an online business where your customer isn't right in front of you, doesn't mean it's void of human interaction.
Successful coaches still need to listen, be empathetic and thoughtful.
There's still a human on both sides of interaction!
Hope these help gang. Change can be daunting, but learn from my experience and the transition will be a little easier.
- Coach Marc